Terms of Service

1. What Shelfhawk is

Shelfhawk is a competitive-intelligence tool for online sellers. It collects and organizes publicly available information about products and storefronts you choose to track — such as prices, stock signals, advertisements, and customer reviews — and presents summaries, alerts, and suggestions based on that information.

2. Informational purposes only — no guarantees about data

The Service aggregates third-party information that can be incomplete, delayed, inaccurate, or changed at the source without notice. AI-generated summaries and price suggestions are automated interpretations and may contain errors. Everything the Service shows you is provided for general informational purposes only. It is not business, financial, pricing, or legal advice, and you should not rely on it as the sole basis for any decision. All pricing, purchasing, inventory, and business decisions you make — and their outcomes — are entirely your own responsibility.

3. Your account

• You must provide accurate information and keep your credentials secure. You are responsible for all activity under your account.
• You must be at least 18 years old (or the age of majority where you live) to use the Service.
• One person or business per account, unless we agree otherwise in writing.

4. Acceptable use

You agree not to:

• use the Service for any unlawful purpose or in violation of any applicable law or regulation;
• attempt to probe, disrupt, overload, or gain unauthorized access to the Service or its infrastructure;
• resell, scrape, or systematically extract data from the Service without our written permission;
• use the Service to harass, defame, or unfairly target any person or business.

You are solely responsible for ensuring that your use of the Service — including which listings and storefronts you choose to track — complies with the laws that apply to you and with any terms of service of third-party platforms (such as marketplaces) that apply to you. We may suspend or terminate accounts that violate this section.

5. Plans, fees, and changes to the Service

• Free and paid plans may have usage limits, which we may adjust over time.
• If you purchase a paid plan, fees are billed in advance, are non-refundable except where required by law, and renew automatically until cancelled.
• We may add, change, or remove features of the Service at any time. We may discontinue the Service entirely with reasonable notice.

6. Intellectual property

The Service, including its software, design, and branding, is our property or licensed to us. We grant you a limited, non-exclusive, non-transferable licence to use the Service for your own business while these Terms are in effect. Data about your own tracked competitors that you configure remains yours to use; the underlying third-party information belongs to its respective owners.

7. Disclaimer of warranties

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied — including, without limitation, warranties of merchantability, fitness for a particular purpose, accuracy, availability, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that the information it presents is accurate, complete, or current.

8. Limitation of liability

To the maximum extent permitted by law: (a) we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, lost revenue, lost data, or business interruption, arising out of or relating to the Service, even if we have been advised of the possibility of such damages; and (b) our total aggregate liability for all claims relating to the Service will not exceed the greater of (i) the amounts you paid us for the Service in the twelve (12) months before the event giving rise to the claim, or (ii) fifty US dollars (US$50). Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you; in that case our liability is limited to the smallest amount permitted by law.

9. Indemnification

You agree to defend, indemnify, and hold us harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Service, your violation of these Terms, or your violation of any law or the rights of any third party — including claims by third-party platforms relating to listings or storefronts you chose to track.

10. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access at any time, with or without cause, including for violation of these Terms. Sections 2 and 6–12 survive termination.

11. Disputes and governing law

If you have a dispute with us, you agree to first contact us at contact@shelfhawk.pro and attempt to resolve it informally for at least thirty (30) days before starting any formal proceeding. These Terms are governed by the laws of the jurisdiction in which the operator of the Service resides, without regard to conflict-of-law rules, and any proceedings shall be brought exclusively in the courts of that jurisdiction. To the extent permitted by law, you and we each waive any right to participate in a class action, and any claim must be brought within one (1) year of the events giving rise to it.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be indicated by updating the date at the top of this page, and continued use of the Service after a change constitutes acceptance. If you do not agree to updated Terms, stop using the Service.

13. Contact

Questions about these Terms: contact@shelfhawk.pro. See also our Privacy Policy.